anou · Google Play & App Store

Request deletion of your anou account

This is the official help-center page for the anou app. Users can request deletion of their account and associated data using the steps below.

Developer / operator Kalasus Company Limited (anou) 44 Ung Van Khiem Street, Thanh My Tay Ward, Ho Chi Minh City, Vietnam

How to request account deletion

The fastest path is in-app deletion. If you can no longer access the app, submit a request by email.

Before deletion, complete or cancel open Tasks / transactions as prompted in the app.

1 Open the anou app and sign in to the account you want to delete.
2 Go to Profile / Account → Login and security.
3 Under Account management, tap Delete account.
4 Read the notice: complete your current tasks and transactions before continuing.
5 Select a reason, confirm, and complete the final confirmation step.

1 Email support@anou.vn with subject: “anou account deletion request”.
2 Include the phone number registered to the account, your name, and confirmation that you want permanent deletion.
3 Or use the contact form on the Help Center and choose an account-related topic.
4 You may also call hotline 0961485990 (08:00–21:00 daily) for guidance before deleting.

Account access; your profile and posts are no longer publicly visible.
Account and profile personal data — after the grace period and when no longer required for legal retention.
Biometric / liveness verification data — deleted, de-identified, or isolated when no longer needed for identity verification, fraud prevention, security, legal compliance, or dispute resolution.

Transaction-related data and some data affecting transparency metrics of tasks on anou (as stated in the in-app deletion notice).
Payment, SEN, and transaction records — for reconciliation, refunds, accounting, tax, audit, fraud prevention, and legal compliance.
Task records, chat threads, evidence, ratings, reviews, and dispute records — as needed to operate the Platform, resolve disputes, protect safety, or enforce the Terms.
KYC / identity verification / tax information — for the period required under applicable KYC, tax, accounting, and anti-fraud rules.
Pending refund, unsuccessful-refund, PSP compliance, audit, or legal-claim records — may be restricted, isolated, or de-identified rather than deleted immediately.

72-hour grace period after in-app confirmation: anou keeps account data so you can reactivate and cancel deletion; the phone number can be reused for a new account only after 72 hours.
After the grace period, account deletion ends access but does not always require immediate deletion of all personal data where retention, restriction, isolation, or de-identification is required or permitted by law or the Privacy Policy.
Category-specific periods are described in the Privacy Policy (Data Retention and Storage).

Support: support@anou.vn · Hotline: 0961485990 · Data protection: privacy@anou.vn

Source: anou in-app Delete account flow and the Privacy Policy of Kalasus Company Limited.